Refund policy

Returns & Refunds Policy

We offer a 14-day returns window from the date your order is delivered.

To be eligible for a return, items must be:

Due to the intimate nature of our products, we cannot accept returns on any opened items.

This policy is in place to ensure the safety, hygiene, and peace of mind of all our customers.

If your item arrives faulty, damaged, or not as described, we will make it right.

Please contact us within 48 hours of delivery with:

We will offer a replacement or full refund, depending on the situation.

To start a return, please contact us at:

joshtrezise@outlook.com

Include your order number and reason for return. If your return is approved, we will provide instructions on how to send your item back.

Customers are responsible for return shipping costs unless the item is faulty or incorrect
We recommend using a tracked service, as we cannot be responsible for items lost in transit

Once your return is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–7 business days.

We do not accept returns on:

For any questions regarding returns, please contact:

joshtrezise@outlook.com

We aim to keep the process simple, fair, and respectful — while maintaining the highest standards of hygiene and product integrity.